Shipping policy
SHIPPING POLICY
Last updated: 13 September 2026
Thank you for shopping with Taelyn K Jewellery. Orders are carefully packed and dispatched from the Gold Coast, Queensland, Australia.
ORDER PROCESSING
Orders are generally processed and dispatched within 2–4 business days.
Business days exclude weekends and Queensland or national public holidays. Processing may take slightly longer during launches, promotional periods and holidays.
You will receive a dispatch confirmation and tracking information by email once your parcel has been sent. Please check your spam or junk folder if you do not receive it.
SHIPPING WITHIN AUSTRALIA
Standard tracked shipping: A$12.95
Free standard shipping is available for Australian orders valued at A$159 or more after discounts and before shipping charges.
Australia Post generally estimates standard delivery within approximately 2–6 business days after dispatch. Regional and remote locations may take longer.
Express shipping may be available, with the price displayed at checkout. Express shipping speeds up delivery after dispatch but does not change our order-processing time.
SHIPPING TO NEW ZEALAND
Standard tracked shipping to New Zealand: A$22.95
Estimated delivery is approximately 5–10 business days after dispatch. Customs processing, public holidays and postal disruptions may cause delays.
New Zealand customers are responsible for any import duties, taxes or customs charges imposed by local authorities unless those charges were collected at checkout.
DELIVERY ESTIMATES
Delivery timeframes are estimates and begin after your order has been dispatched. They do not include our processing time.
While we cannot control delays within the postal network, we will provide assistance if your parcel is significantly delayed or appears to be lost.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact hello@taelynk.com.au immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If a parcel is returned to us because an incorrect or incomplete address was provided, or because it was not collected, additional postage may be required before it can be sent again.
TRACKING AND DELIVERY ISSUES
Please use the tracking number supplied in your dispatch email to monitor your delivery.
If tracking shows that your parcel has been delivered but you cannot locate it, please check around the property, ask other household members and contact your local Australia Post office.
If the parcel still cannot be found, email hello@taelynk.com.au with your order number so we can assist with an Australia Post enquiry.
DAMAGED OR INCORRECT ORDERS
If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible at hello@taelynk.com.au. Include your order number and clear photographs of the item and packaging.
We will assess the issue and provide an appropriate solution in accordance with our Return and Refund Policy and Australian Consumer Law.
CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel your order. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has been processed, packed or dispatched.
CONTACT US
For shipping questions, please contact:
Taelyn K Jewellery
Gold Coast, Queensland, Australia
Email: hello@taelynk.com.au
Website: https://taelynk.com.au