Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@taelynk.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@taelynk.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@taelynk.com.au.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@taelynk.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@taelynk.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@taelynk.com.au.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@taelynk.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@taelynk.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@taelynk.com.au.

RETURN AND REFUND POLICY

At Taelyn K Jewellery, we want you to love your purchase. Please read our return and refund conditions below.

CHANGE-OF-MIND RETURNS

You may request a return within 14 days of receiving your order.

To qualify, the item must be unworn, unused and returned in its original condition and packaging. Proof of purchase is required.

For hygiene reasons, earrings and other pierced jewellery cannot be returned for change of mind. Gift cards and personalised items are also excluded from change-of-mind returns.

These exclusions do not apply to faulty, damaged or incorrectly supplied products.

HOW TO REQUEST A RETURN

Email hello@taelynk.com.au with your order number and reason for the return. If the item is damaged, faulty or incorrect, please include clear photographs.

If your return is accepted, we will provide return instructions. Items sent back without first requesting a return may not be accepted.

RETURN POSTAGE

Customers are responsible for return-postage costs for change-of-mind returns. We recommend using tracked postage, as Taelyn K Jewellery cannot accept responsibility for returns lost in transit.

Original delivery charges are not refundable for change-of-mind returns.

If an item is confirmed to be faulty, damaged or incorrectly supplied, Taelyn K Jewellery will cover reasonable return-postage costs where required.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect so we can assess the issue and provide an appropriate solution.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits your rights to a repair, replacement, refund or other remedy where legally applicable.

ORDER CANCELLATIONS

 

ORDER CANCELLATIONS

Customers may request cancellation of unfulfilled items within 24 hours of placing an order.

Cancellation requests are reviewed and are not automatically approved. Please email hello@taelynk.com.au as soon as possible with your order number.

If an order has already been processed, packed or dispatched, cancellation may not be possible. If approved, the cancelled amount will be refunded to the original payment method.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

EXCHANGES

Exchanges are subject to product availability. As some Taelyn K Jewellery pieces are available in limited quantities, we cannot guarantee that the same item will remain in stock.

CONTACT US

For questions about returns, refunds or cancellations, please contact:

Taelyn K Jewellery
Email: hello@taelynk.com.au
Gold Coast, Queensland, Australia

Return Address: PO BOX 807, Gold Coast, QLD, Australia 4209